DataLineCloud - Custom Software Development & IT Solutions | Expert Development Services Thailand

Our Commitment to Your Privacy

At DataLine Cloud, we understand that your personal information is exactly that – personal. This policy explains how we collect, use, and protect your data when you work with us or visit our website. We've written this in plain language because privacy policies shouldn't require a law degree to understand.

We never sell your personal information to third parties. Period. Your trust is the foundation of our business relationship.

Information We Collect

When you reach out to us or use our services, we collect information that helps us serve you better. Here's what we typically gather:

Contact details like your name, email address, and phone number when you fill out our contact form
Company information and project requirements during our initial consultations
Technical specifications and business needs relevant to your custom software project
Payment information processed securely through our payment providers
Website usage data through analytics to improve our services

We only collect what we need to provide excellent service. If you're wondering why we need specific information, just ask – we're happy to explain.

How We Use Your Information

Your information helps us deliver the custom software development services you're looking for. We use it to:

Respond to your inquiries and provide project quotes
Develop and deliver custom software solutions tailored to your needs
Communicate project updates and gather feedback during development
Process payments and maintain financial records
Improve our services based on client feedback and usage patterns
Send occasional updates about relevant technology trends (only if you opt in)

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you specific rights regarding your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we have about you

Correct Information

Ask us to update or correct any inaccurate personal data

Delete Your Data

Request deletion of your personal information (with some exceptions)

Limit Processing

Restrict how we use your personal information

To exercise any of these rights, simply contact us using the information at the bottom of this page. We'll respond within 30 days as required by Thai law.

Data Security and Protection

Protecting your information is a core part of our business. We use industry-standard security measures including:

SSL encryption for all data transmission
Secure cloud storage with regular backups
Limited access controls – only team members who need your information can access it
Regular security audits and updates
Secure disposal of information when it's no longer needed

Security Incident Response

If a security incident affects your personal data, we'll notify you within 72 hours and explain what happened, what information was involved, and what steps we're taking to address the situation.

Information Sharing and Disclosure

We don't share your personal information except in these specific situations:

With trusted service providers who help us deliver our services (like payment processors)
When required by Thai law or valid legal processes
With your explicit consent for specific purposes
To protect our rights, property, or safety, or that of others

Any third-party service providers we work with are contractually required to protect your information and can only use it for the specific services they provide to us.

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements. Typically, this means:

Project-related information: Retained during the project and for 7 years afterward for legal and tax purposes
Marketing communications: Until you unsubscribe or request removal
Financial records: 7 years as required by Thai accounting law
Website analytics: Anonymized after 26 months

When we no longer need your information, we securely delete or anonymize it.

International Data Transfers

Sometimes we need to transfer your information outside Thailand to provide our services – for example, when using cloud services or collaborating with international technology partners. When this happens, we ensure adequate protection through:

Contractual safeguards that require the same level of protection
Using service providers in countries with adequate privacy laws
Implementing additional security measures for sensitive information

Cookies and Website Analytics

Our website uses cookies to improve your experience and help us understand how people use our site. We use:

Essential cookies that make our website function properly
Analytics cookies to understand visitor behavior (anonymized data only)
Performance cookies to improve website speed and functionality

You can control cookie settings through your browser preferences. Disabling some cookies may affect website functionality.

Changes to This Policy

Technology and privacy laws evolve, so we may update this policy occasionally. When we make significant changes, we'll notify you by email (if we have your email address) and update the date at the top of this policy.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Policy